| Future
Services
Cartrak
Online is hard at work designing the services listed below. They represent
the first of many cutting-edge marketing tools you can add to your shop's
Web page! Not only do you get more mileage out of your site and reinforce
your shop's "hi-tech" image, but you keep your name in the
forefront of your customer's thoughts. With both e-mail and Web site
tools, you'll be miles ahead of your competition.
TQ
Interview
Used Car Evaluations
Recalls & Technical Service Bulletins
Motoring Newsletter
TQ Interview
This expert software is designed to eliminate the frustration and
miscommunications that occur every day at the service counter between
manager and customer. Take for example a customer who drops off their
vehicle with little more than, "Just fix it." Yet, when they
pick up their vehicle, they complain the problem is still there. Accessed
through the shop's Web site, the TQ interview is an online repair questionnaire
with pictures and sounds designed to assist customers in communicating
their vehicle's problem. By conducting a branching interview, the questionnaire
gleans the necessary information by asking the right questions from
a customer. The software then translates and compiles the customer input
in a language the mechanic can understand. A customer with a TQ Interview
in hand at the service counter helps eliminate conversational land mines
and misunderstandings. Instead of leading the customer to believe they
can diagnosis as well as a trained technician, we help customers communicate
with their shop and leave the diagnosis to the professionals.
Used Car Evaluations
Your customers can look up blue book values of their vehicles through
your site.
Recalls &
Technical Service Bulletins
Car owners will receive the latest recall notices for their vehicle
and have access to a comprehensive list of technical service bulletins
on your site.
Motoring Newsletter
Important motoring tips and news highlights will be formatted in
an e-mail newsletter and sent to your customers on your behalf.
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2000 Cartrak Online
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