STEP 5

Your customer makes an appointment request online.

Please click on the "X" in the upper right hand corner of your screen to close this window.

• Online appointment requests are either faxed or e-mailed to the shop according to their preference.
• The shop determines when the work can be done and then contacts the car owner to confirm or adjust the time.

Benefits:

• Gives customer flexibility to make appointment request immediately, therefore a greater chance that customer will make an appointment.
• The shop does not need to be online in order for their customers to use the online appointment process.

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