STEP 6

Your customer arrives and completes the scheduled appointment. After each return service, your customer is e-mailed a thank you message and a Customer Satisfaction Survey.

Please click on the "X" in the upper right hand corner of your screen to close this window.

• The follow-up is sent on behalf of the shop.
• The survey results are immediately forwarded to the shop.
  
• The shop is the only one that has access to the survey information.

Benefits:

• The follow-up acts as a re-reminder in the event that the customer did not get the work done as a result of the first reminder.
• The survey gives the shop valuable feedback on quality and service.
• The customers feel empowered and important.

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